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Our company always abides by: high integrity, high quality and high service
First of all, I would like to remind all my dear customers
With many years of cooperation experience with merchants on Taobao and Tmall platforms, our company strictly controls the quality and resolutely eliminates inferior products.
We always believe that excellent manufacturers will only become better and better, and will always win the favor of more excellent merchants.
We use quality and price to win long-term strategic cooperation with more merchants
To learn about new models, please contact our customer service
Good quality, large number of models in stock, price advantage
How long does it usually take for you to ship?
Because we have many wholesale varieties and it is relatively complicated, the distribution speed is relatively slow. Generally, orders paid before 3 o'clock on the same day will be shipped on the same day. If you have urgent orders, please communicate with customer service first and ask for early delivery. In addition, in order to reduce the error rate of orders, we usually enter the express number into the transaction information when making an order. If you do not find the tracking record on the same day, it will be shipped the next day. We enter the express number when making an order. Please forgive us for the inconvenience.
What kind of express do you usually send?
We send by default Shentong Express (other couriers can be sent upon special request), free shipping for orders over 38, you can choose SF Express for urgent items, but the postage is usually payable on delivery. Our company has a lot of products, and they are generally available on the shelves. By default, if there is a small amount of out-of-stock, we will send it out directly without contacting you. We will make a note. If there is a shortage of stock, please contact customer service for a refund when you receive the goods. If you need to contact us due to out-of-stock, please write in the order note that you must contact us if there is a shortage of stock, so that the warehouse will contact you with the specific situation when distributing the goods.
Customer service hours are from 9 am to 5 pm
What to do if there are quality issues?
If you have any quality problems or shortages when purchasing any of our products, please contact us immediately and we will solve the problem for you as soon as possible.
1. Within 7 days after receiving the goods (subject to the signing date of the waybill), if you find any product with functional failure and quality problems, please contact us in time; It shall not be accepted after the expiration of the time limit, and it shall not be accepted once the false report is verified;
2. If the buyer claims that the product is not satisfactory/does not like/is not what I want or is not selling well, we will not accept returns or exchanges if there is no quality problem with the product;
3. When receiving the goods, customers need to open the box for inspection regardless of whether the outer box is damaged. If the product is damaged due to transportation problems, please ask the relevant transportation company to issue a certificate with official seal and provide this certificate to us, and we will assist customers in making claims; if the goods are damaged or lost due to logistics, we will not bear the relevant responsibility.
4. All customers please keep the product packaging intact, accessories or related materials complete. If the product itself has quality problems, we will provide a replacement within the specified time;
5. If the returned product is incompletely packaged, or the accessories or related information are missing; if it is repaired or modified without authorization; if it is not used or stored in the normal way; if it is out of warranty; if the returned product is labeled or fraudulent, we will not be responsible for the return or exchange.